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In a recent interview Johnson said that he's "looking forward to getting back on the right track" after seeing his numbers take a slight dip last season. Johnson accounted for Whether or not Dwyane Wade returns next season, Miami will need Johnson to get back to the form shown in Sidelined Heat point guard Briante Weber said Thursday that Dion Waiters is not participating in any contact work with teammates or playing pickup games.

Waiters is recovering from ankle surgery that he underwent in late january. He is nearing the end of his initial month timetable which is concerning because training camp is right around the corner. Wayne Ellington and Tyler Johnson would likely have increased roles if Waiters isn't ready for opening night. Sidelined Derrick Jones Jr.

He's a non-factor in fantasy hoops. Sidelined The Heat believe James Johnson will be "consistently better" next season after undergoing surgery for a sports hernia. Last season, he averaged His modest dip in production was due partly to his nagging injury. JJ is expected to be ready for training camp and could be a value pick if he slips on draft day. There has also been a reported issue between Butler and Karl-Anthony Towns, who is due for an extension soon. When there's this much smoke, there could be a fire brewing between Butler and the team.

This will be something to watch for next week. Sidelined Justin Patton is scheduled to undergo surgery to repair his fractured right foot and he will be out indefinitely. We should get an official timetable on Patton once he goes under the knife, but there's a good chance this will have him missing the early portion of the season.

He's not worth drafting anywhere. Sidelined Frank Jackson ankle is back on the court. Jackson looked like he was on his way to a head-turning run in Vegas, but he hurt himself after a point half in his debut. Elfrid Payton isn't exactly untouchable, so maybe Jackson could put some heat on him, assuming he can stay healthy.

Sidelined Alexis Ajinca underwent another knee procedure on his left patellar tendon on Tuesday, and he will be out approximately months. Ajinca had a procedure performed on his right patellar tendon back in December, so now he'll have the same procedure performed on his good knee. He's been a non-factor in the rotation all year long, so him missing the rest of the season carries no weight in fantasy hoops. It is with great regret that I will not be able to join the rest of the group.

He's on the radar in deep leagues. The Knicks signed second-round pick Mitchell Robinson to a four-year pact on Sunday, giving the Knicks 16 players currently under contract.

Mudiay, Tim Hardaway Jr. Sidelined The Knicks will play in seven back-to-back sets before Christmas. According to the New York Post, there is "still a chance" Kristaps Porzingis left ACL surgery could return to action around Christmas, but its fair to say he almost certainly won't be playing in back-to-back sets before that point. The Knicks also are tied for an NBA-high 15 back-to-back sets on the year, so that's another minor negative to KP's value.

If you want to draft him as a playoff stash in a competitive league, you'd better be sure you crush the other picks in your draft. Per Shams, New York has "continued to work trade calls, although waiving and stretching Noah's contract looms as a route. Thus, New York will probably be forced to waive and stretch him. It will be interesting to see if Noah is willing to give any money back via a buyout. Sidelined Russell Westbrook underwent arthroscopic surgery on his right knee on Wednesday after feeling some stiffness in the last week.

He will be re-evaluated in four weeks, which means he could miss some of the preseason. He's had numerous issues with his right knee, including a meniscus tear and this is now his fourth surgery on his right knee -- had a left-knee PRP treatment last year, too.

The Thunder called it a "proactive procedure" in a statement about the former MVP, but getting the surgery so close to the season is a concern. Considering his history, Westbrook's potential fantasy owners may want to bump him down a handful of spots.

Dennis Schroder gains slightly more value while Paul George is locked in as a top pick. Christmas, that'd be great. But like I said, not putting a time on it. Just taking it a day at a time. Dennis Schroder might start while Roberson gets back up to speed. Sidelined Alex Abrines acknowledged he needs to improve defensively to earn more playing time.

Abrines' effective FG percentage increased last season, but he still saw his playing time decrease a bit. If he can improve on the defensive end of the floor, he could carve out more minutes in Sidelined Abdel Nader right wrist surgery threw a ceremonial pitch right-handed at a recent Royals game.

The pitch was truly awful, and you can watch it via the video below, but it's a good sign that his wrist is healing on schedule -- he was given a month timetable in mid-June. Sidelined Paul George said he was feeling much better following offseason procedures to his knee and elbow. That was causing a lot of frustration with shooting and playing. He should be good to go by camp. Sidelined Timothe Luwawu-Cabarrot admitted that getting comfortable with a bench role is "something [he] can improve on" with Oklahoma City this season.

Luwawu-Cabarrot is coming off an impressive performance during the NBA Africa game, scoring 16 points with four rebounds, three assists and three 3-pointers in 21 minutes. He's healthy after battling right knee tendinitis late last season, and will battle for a spot in the rotation during training camp. The Thunder don't have a ton of proven depth on the wings but TLC is still a longshot for fantasy relevance. Sidelined Isaiah Briscoe shin contusion will not play on Thursday against the Jazz.

Briscoe has fared well in his trip to Vegas, and he'll almost certainly make the final 15 in October. Briscoe could even compete with Jerian Grant for the backup PG role. Simmons sat out the final 12 games of the season due to what the Magic labeled a "right wrist contusion," but after visiting a hand specialist and getting an MRI after the conclusion of the season, it was concluded that surgical intervention was necessary.

The Magic still haven't offered an official timetable for Simmons, but he has until late-September to get himself right for training camp. Fournier never got back to the court after going down with a knee sprain on March 8, and both Isaac and Simmons have been out for a while now. Mario Hezonja will continue to log big minutes with all these guys out, and he's on the radar in DFS with what should be an uptempo matchup against the Wizards. Sidelined Jarell Martin has been traded to the Magic in exchange for Dakari Johnson and cash considerations.

Sidelined Sixers PG Landry Shamet sprained right ankle said he feels "good" and is continually "progressing and working out. The second-round pick was cleared for light activity in mid-August and he should be ready for training camp. He's buried on the depth chart and will likely spend the bulk of the season in the G League, so fantasy owners can safely ignore him. Sidelined Zhaire Smith underwent successful surgery Thursday to repair an acute Jones fracture of the fifth metatarsal in his left foot.

Smith suffered the injury training in Las Vegas on Monday, August 6th. Per the Sixers official press release: Sidelined Robert Covington underwent successful surgery to repair the extensor tendon in his left middle finger.

He suffered the injury back on Dec. This was a minor procedure and Covington will be re-evaluated in three weeks to determine if he can resume basketball activities. Covington was a letdown in the Boston series, but he'll be a key piece of the puzzle for the 76ers in for his perimeter defense and floor spacing.

Sidelined Devin Booker underwent surgery to repair the fifth metacarpophalangeal joint in his right hand on Monday and he's expected to be sidelined for the next six weeks. This means that Booker will miss all of camp and the preseason, and there's a good chance he won't be ready for opening night. If he meets his six-week timetable, that would have him missing the first games of the year, and it'll likely take him about a month to really get going. That said, he's set up for a monster season with very little depth in Phoenix's backcourt, so this news shouldn't dramatically alter his draft stock.

Warren left knee and Troy Daniels ankle have been ruled out for Tuesday's game against the Mavericks. Sidelined for the entire season due to a stress fracture in his left tibia, Curry signed a two-year deal with the Blazers last month. With Curry back to full strength, Olshey believes the combo guard can get back to the form that saw him average And we think Seth can do that.

Sidelined Spurs guard Derrick White knows that he'll be in line for a bigger role next season, and he's eager to take on the challenge. While a productive run in Summer League was cut short due to a strained right hamstring, White did not give any indication that the injury is still a concern.

The development of White and Dejounte Murray, who moved into the starting lineup last season, will be key for a Spurs team that will be led on the perimeter by new addition DeMar DeRozan.

Sidelined Lonnie Walker IV sprained right ankle says that he's "fully healed" after being forced to sit out the Spurs' Summer League finale last month. Walker, who averaged Sidelined Chimezie Metu wrist has agreed to a three-year deal with the Spurs.

It's not common for a second-round pick to secure a three-year deal, but the Spurs are high on the former USC standout. He fractured his left wrist at Summer League in July, but he should be ready to go by the start of the season. We expect him to spend much of the year in the G-League. He is not going to play in Las Vegas, so Fox is officially done for summer league. Fox impressed on Monday in his California Classic debut, scoring 23 points with eight rebounds, six assists and three steals.

This is likely precautionary and hopefully it won't affect him during the upcoming season. Mason also dished out a team-high eight assists and was nearly perfect from the floor, converting seven of his eight field goal attempts, including both of his 3-point tries. Sidelined Bogdan Bogdanovic knee surgery is expected to resume full basketball activities in weeks. Players often get a knee scope after the completion of a season, and it's not necessarily going to affect them negatively in the coming year.

Bogdanovic took a step back in efficiency as the season went along, so he'll look to turn it around and he should be close to percent for camp in the fall. Sidelined Iman Shumpert left foot plantar fasciitis has been cleared for 5-on-5 play. The Kings posted a video of Shumpert getting in some work running full court 5-on He looks good in the video, getting to the cup, making cuts and pulling up for jumpers.

This should mean he should be ready for the year, so it's possible coach Dave Joerger entertains the idea of putting him in the rotation, especially given Joerger's affinity to play veterans. Sidelined Danny Green said that he unknowingly played with a torn groin from December on during the season. He admitted that he knew he strained his groin in an early December game against the Celtics, but didn't realize until his exit physical with the Spurs that it was actually torn.

We're not sure if this will affect Green for the season, but if he could play through it for almost six months, he should be fine after giving it time to heal. It has long been reported that Leonard wants to land in L. However, it was assumed that the Lakers were his top choice. Apparently, that's not the case according to Shelburne's sources. In fact, the Lakers rank behind the Clips and the Raptors. This will obviously be a story that takes many twists and turns and generates buzz all year long.

Sidelined Ricky Rubio left hamstring will not play in Game 5 on Tuesday. He was ruled out a few hours before tip-off for Game 4, but now he's getting ruled out a full day before.

There's no word of any setback, but this is rough news for a Jazz team that will also be missing Dante Exum, one of their best options to defend James Harden. The Jazz will have to get creative and we should see a heavy dose of Royce O'Neale again. Sidelined Thabo Sefolosha knee and his camp are confident the Jazz will guarantee his deal for the upcoming season, according to Tony Jones of the Salt Lake Tribune.

The Jazz have until tomorrow to guarantee Thabo's deal. Sefolosha is expected to be cleared at some point in August, so he would likely be ready for camp. Sidelined John Wall deflected a question in early July about Washington potentially playing three-guard lineups late in games next season.

Interviewer Chris Miller floated the idea of Wall closing games alongside Beal and Austin Rivers, and Wall responded that it was "fun and interesting. He described Rivers as a "competitive It doesn't sound like a roundly endorsed concept but we'll see if coach Scott Brooks experiments with it during the preseason. Sidelined Jodie Meeks has reportedly picked up his player option with the Wizards for the season. Meeks will remain in Washington, but he'll still need to miss the first 19 games of the season due to his suspension for violating the leagues' Anti-Drug program.

He's not a factor in fantasy hoops. Sidelined Otto Porter was able to get in his first post-surgery workout on Monday. Porter went under the knife back in April to address a build-up of blood flow in his left leg contusion, but the fact that he's already working out suggests he'll be fine by the time training camp rolls along. Porter was a top guy this past season and he shouldn't have much trouble replicating that success in Highest Searched Players over the last 7 days.

Irving BOS 2 R. Westbrook OKC 3 D. Cousins GS 4 D. Booker PHO 5 K. Porzingis NY 6 K. Leonard TOR 7 L. Doncic DAL 8 L. Deng MIN 9 J. Butler MIN 10 L. We and our partners use cookies on this site to improve our service, perform analytics, personalize advertising, measure advertising performance, and remember website preferences. By using the site, you consent to these cookies. Kevin Huerter Sidelined Kevin Huerter hand surgery has been fully cleared to resume basketball activities.

Dewayne Dedmon Sidelined Dewayne Dedmon left ankle is out of a walking boot on his left foot. Gordon Hayward Sidelined Gordon Hayward left leg surgery has been playing full-court, 5-on-5 basketball since the start of September. Daniel Theis Sidelined Daniel Theis knee surgery still isn't quite ready to go through full-contact, 5-on-5 work. Devonte' Graham Sidelined Devonte' Graham isn't expected to be in the rotation early on.

Kris Dunn Sidelined Bulls associate head coach Jim Boylen dismissed reports that the team wasn't pleased with Kris Dunn's offseason workout regimen. Denzel Valentine Sidelined Denzel Valentine knee said he "definitely should be a starter" next season. Dirk Nowitzki Sidelined Dirk Nowitzki ankle said he expects to be percent by the start of the regular season.

Isaiah Thomas Sidelined Isaiah Thomas right hip said he'll "for sure" be ready to go for training camp in September. Jon Leuer Sidelined According to Vincent Ellis of the Detroit Free Press, Jon Leuer knee is expected to be ready by the season opener and the Pistons are "cautiously optimistic" that he will be ready by the start of training camp.

DeMarcus Cousins Sidelined DeMarcus Cousins left Achilles was filmed dunking as part of a forthcoming documentary about his recovery from surgery in January. Jordan Bell Sidelined Jordan Bell said he made it the whole month of August without eating any candy, cookies, cake, brownies, or donuts. Lonzo Ball Sidelined With Magic Johnson wanting Lonzo Ball to be more aggressive, the Lakers point guard has spent the offseason expanding his offensive game. Jevon Carter Sidelined Jevon Carter underwent successful surgery to repair a torn ligament in his right thumb on Tuesday.

Chandler Parsons Sidelined Memphis coach J. Tyler Johnson Sidelined After undergoing offseason surgery, Heat guard Tyler Johnson left thumb should be able to return to full-contact drills by the end of August. Dion Waiters Sidelined Heat point guard Briante Weber said Thursday that Dion Waiters is not participating in any contact work with teammates or playing pickup games.

Although some of the tips below might seem obvious, the communication goes much better if goals of the chat operator overlap with those of the customer. The main goal is to help the customer. Assistance might be needed with various things: Something extra to gain here is customer satisfaction. Lightning quick service with friendly approach, sense of humor and a little surprise like upgrade on delivery, discount for future orders, better deal will turn the chat into a memorable experience and will make the customer a lifelong fan of your brand.

Great experience and sometimes a bit of good sales skills turn delighted customers into true salesmen willing to share their story. At the same time — slow service and negative attitude combined with multiple transfers between agents are the best way to lose the customer forever. Here are my suggestions for the three main areas of live chat etiquette that should be covered to create the perfect experience for a clients serviced by live chat customer service teams.

Once you take care of general practices that allow you to create good customer service , your base is ready and it is time to take a step forward and work on customer amazement. Doing something memorable, something crazy that positively surprises people you chat with not only makes them happy, but also turns them into brand ambassadors.

The natural extension will be measuring the results and constant work on their improvements. The main goal of the customer is to have the issue solved.

Most of them are sure how to behave to make it easier for the operator to get problems solved. A thing to remember is that text lacks feelings without context, which makes chat more advantageous than a phone, as it does not pass the emotions as easily as voice.

On the other hand, it might be a reason for misunderstandings between people located in different locations and conducting a chat, when emotions are not clearly expressed by words. The point is to get on the same page, understand the positions of the person on the other side and to work together on getting things done. Start the day LiveChat trial and learn for yourself!







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